Hi there! I’m Marinel Bautista

Get in touch

<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> Email

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<aside> <img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> Phone

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Skill Set

• Virtual Assistance
• Administrative Support
• Email management
• Data entry and organization
• File Management
• Project Management
• Customer Support
• Bookkeeping
• Invoicing and billing
• Order Processing/Fulfillment
• Creating and scheduling posts
• Monitoring and engaging with followers
• Writing blog posts and articles
• Human-AI Interaction Design

Certifications

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Xero Payroll Certified

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Xero Advisor Certified

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Google Ads Apps Certification

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> HubSpot Inbound Certification

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Education

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Computer Science in Information Technology

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Hobbies

Reading Books Writing Novels Watching Movies Singing Listening to Music Watching Anime

About Me

Hello there! I'm Marinel, and I'm delighted to have you here in my virtual assistant portfolio. It's a pleasure to provide you with a glimpse into my journey and the diverse range of skills and expertise I bring to the world of virtual assistance. As you explore this collection, you'll discover a tapestry of projects and tasks that demonstrate my commitment to delivering exceptional virtual support. With an unwavering commitment to precision and an unbridled passion for excellence, I look forward to showing you how I can be the linchpin in streamlining processes and meeting your business needs.

<aside> <img src="/icons/link_gray.svg" alt="/icons/link_gray.svg" width="40px" /> Nel's Workfolio

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<aside> <img src="/icons/briefcase_lightgray.svg" alt="/icons/briefcase_lightgray.svg" width="40px" /> Upwork Profile

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<aside> <img src="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" alt="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" width="40px" /> nel7

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<aside> <img src="https://i.pinimg.com/originals/b6/99/1c/b6991c27a36077737c09a40cb31ecdef.jpg" alt="https://i.pinimg.com/originals/b6/99/1c/b6991c27a36077737c09a40cb31ecdef.jpg" width="40px" /> nel.nelai

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My Services

Checkout services offered by me

Services

Tools

Tools

Work Experience

<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> USA Virtual Assistant | Customer Support Sports Performance Tracking (Apr 2022–2024)

Managing the SPT live chat during the hours of 8am-5pm CST. Fielding incoming support inquiries, including technical troubleshooting on GameTraka software, SPT GPS Equipment, and SPT’s Bridge Software. Using Sweet Process to accurately respond to customer inquiries and support needs. Utilizing HubSpot to document all customer interaction, input support tickets, and liaise with the Technical Support Team in Australia.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> AI Bot Specialist | Developer Linky | Character-Based AI App ****(July 2024–Present)

Review and rewrite AI-generated dialogues to enhance engagement, character consistency, and flow. Develop natural, engaging conversations that deepen user-AI relationships across a variety of topics. Create captivating plot lines, memorable moments, and plot twists within chat sessions. Convey distinct AI personalities through tone and word choice while integrating personalized responses based on user memory. Adapt content for Western audiences, ensuring cultural relevance. Deliver 20 chat sessions daily while maintaining high quality.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Bookkeeping Intern Digital Bytes Pty Ltd (Sept 2023–Nov 2023)

Assisted with research, filing, data entry, and maintained accurate and complete financial records. Conducted bank reconciliations and handled accounts receivable and accounts payable. Prepared financial reports, such as balance sheets, income statements, invoices, and other documents. Worked with bookkeeping software like Xero and QuickBooks. Handled sensitive information with honesty and integrity.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Graphic Designer PopDaddy (July 2023)

Editing graphics/motion graphics and reels for Instagram.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Ogden Project | Social Media Evaluator Appen (Aug 2021–April 2022)

Rated the quality and relevance of ads. Assigned posts to predefined categories of topics. Answered questions about the intent behind searches on social media platforms. Evaluated claims stated in pieces of content such as images and videos. Evaluated the authenticity of events and identified duplicates. Reviewed comments on posts, advertisements, and search engine results. Analyzed online reviews of companies.

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Work Examples

Portfolio Items

Certifications

Portfolio Items (1)

Testimonials

Here is what peoples say about my services